Amazon Locks a Man Out of His Smart Home Over Racism Allegations


At first, Jackson thought he had possibly been hacked. But he goes to great lengths to keep his passwords secure. So with security issues off the table, what could it have been? The answer is stranger than you think. Or maybe it is part and parcel of 21st century America, and should serve as a lesson for those who are so enamored of having a “House of the Future.”

On May 24, a package was delivered to Jackson’s home. His doorbell camera was programmed to say, “Excuse me, can I help you?” For one reason or another the driver who was walking away from the door and wearing headphones decided that the doorbell camera had somehow uttered a racial slur. The driver filed a complaint and…lights out, so to speak.


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